Online safety, reporting and appeals
Version 1.0 · last updated 4 October 2026
How to report
Long-press a clip or tap its "..." button and choose Report, or report a comment, message or account from its own menu. A real person reads every report, and the person you report is never told who it was.
What happens next
Reports marked as a worry about someone are flagged as urgent, and the association’s safeguarding officer is alerted. Everything else is reviewed by the association or by twirlr. We aim to act on urgent safety reports within hours and on others within two working days.
How we decide
We check the report against the Community guidelines and the law. An automatic check holds comments with contact details, links or certain words before anyone sees them; a person makes every decision to remove content or restrict an account.
Appeals
If we remove your content or limit your account, we tell you why. If you think we got it wrong, email safety@twirlr.app within 28 days and a different person will look at it again.
Complaints
If you are unhappy with how we have handled a report or appeal, email safety@twirlr.app. We reply within 10 working days.